Three and a half years running retention and expansion in SaaS, on top of nine years of client-facing work in education. I build the playbooks, health scores and customer journeys that make renewal season boring — in the best possible way.
Churn cut in half in six months through proactive playbooks, risk alerts and structured talk tracks.
Upsell, cross-sell and expansion revenue from spotting account growth opportunities early.
Retention rate across 400+ onboarding, enablement and strategy calls — a company record.
Customer Health Score lift after redesigning 15+ journeys and 20 automated playbooks in ChurnZero.